CANCELLATION POLICY

1. Overview

This policy explains when an order can be cancelled. Where the money goes after a cancellation is set out in our Refund Policy, Section 6.

2. Before the item is delivered

• You can cancel a paid order at any time before the item reaches your Steam inventory, by emailing support@poshskins.com with your order number. You are refunded in full.
• If a trade offer for the item is waiting in Steam, you can decline it and ask us to cancel.
• There are no cancellation fees and no penalties.

3. If the item has not arrived after 8 days

How long delivery takes depends on the seller who supplies your item. If the seller does not send, we automatically try another seller. If the item has not reached your Steam inventory 8 days after your order, you can cancel the order for a full refund, or ask us to keep trying.

4. After the item is delivered

Once you have accepted the trade offer and the item is in your Steam inventory, the order cannot be cancelled. If the item is not as described, the Refund Policy applies.

5. Cancellations by PoshSkins

We cancel a paid order and refund you in full when:

• the item can no longer be sourced from any seller;
• a trade restriction on your Steam account prevents delivery;
• we suspect fraud or unauthorised use of a payment method, or the order breaks our sanctions rules.

We tell you by email if you gave us an email address at checkout, and the order page shows the new status.

6. Failed payments

If a payment fails or is declined, you are not charged and no order is placed.

7. Changes to this policy

When this policy changes we update the date at the top of this page and announce material changes on the site.

8. Contact

Cancellations: support@poshskins.com.