PAYMENT POLICY

Payment Methods, Processing & Security

Last updated: January 15, 2025

1. PAYMENT PROCESSOR

All payments on PoshSkins are securely processed through:

FCA Authorized Payment Institution

Reference Number: 900816

PCI DSS Level 1 Certified

Support: payments@poshskins.com

2. ACCEPTED PAYMENT METHODS

Credit/Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • UnionPay

Digital Wallets:

  • PayPal
  • Apple Pay
  • Google Pay
  • Skrill
  • Neteller

Cryptocurrency:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • USDT (Tether)
  • USDC
  • Litecoin (LTC)

Platform Balance:

  • PoshSkins Wallet balance
  • Earnings from previous sales
  • Promotional credits

3. PAYMENT PROCESSING

Transaction Flow:

  • Buyer initiates purchase
  • Payment authorization obtained
  • Funds held in escrow
  • Steam trade initiated
  • Item delivery confirmed
  • Payment released to seller
  • Platform fee deducted

Processing Times:

  • Card payments: Instant
  • PayPal: Instant
  • Cryptocurrency: 1-3 confirmations
  • Bank transfers: 1-3 business days
  • Seller payouts: 24-48 hours

4. CURRENCY & PRICING

Currency Support:

  • Primary currency: USD ($)
  • Multi-currency display available
  • Real-time exchange rates
  • No hidden conversion fees
  • Transparent pricing in checkout

Pricing Structure:

  • Listed price is what buyer pays
  • Platform fees charged to seller only
  • No additional buyer fees
  • VAT included where applicable
  • Currency conversion at market rates

5. WALLET SYSTEM

Wallet Features:

  • Instant deposits via all payment methods
  • Hold sales proceeds
  • Pay for purchases with balance
  • Withdraw to bank or PayPal
  • View transaction history
  • Real-time balance updates

Withdrawal Options:

  • Bank transfer (2-5 business days)
  • PayPal (instant - 24 hours)
  • Cryptocurrency (1-2 hours)
  • Minimum withdrawal: $10 USD
  • Maximum daily withdrawal: $10,000

6. FEES & CHARGES

Platform Fees (Seller):

  • Common items: 4%
  • Standard items: 5%
  • Rare items: 5%
  • Immortal items: 6%
  • Arcana items: 7%

Payment Processing Fees:

  • Deposits: Free
  • Purchases: Included in price
  • Withdrawals to bank: $2.50
  • PayPal withdrawals: 2.5%
  • Crypto withdrawals: Network fee only

Other Fees:

  • Chargebacks: $25 + disputed amount
  • Currency conversion: Market rate
  • Inactive account (12+ months): $5/month
  • Premium seller verification: Free

7. SECURITY MEASURES

Payment Security:

  • PCI DSS Level 1 compliance
  • 256-bit SSL encryption
  • 3D Secure authentication
  • Tokenized card storage
  • Two-factor authentication
  • Fraud detection systems
  • Regular security audits

Account Protection:

  • Login alerts for new devices
  • Withdrawal confirmations via email
  • Spending limits available
  • IP-based restrictions
  • Session timeout controls

8. REFUNDS & DISPUTES

Refund Eligibility:

  • Item not delivered within 24 hours
  • Wrong item delivered
  • Item significantly not as described
  • Technical platform errors
  • Duplicate charges

Dispute Process:

  • Contact support within 48 hours
  • Provide transaction details
  • Submit evidence if required
  • Investigation within 72 hours
  • Resolution or escalation
  • Refund processed if approved

Refund Timeline:

  • Wallet balance: Instant
  • Credit cards: 5-10 business days
  • PayPal: 3-5 business days
  • Cryptocurrency: Non-refundable

9. CHARGEBACKS

Chargeback Policy:

  • We actively dispute fraudulent chargebacks
  • Account suspended during investigation
  • $25 fee for lost chargeback disputes
  • Evidence required from both parties
  • Permanent ban for chargeback fraud

Prevention Measures:

  • 3D Secure verification
  • CVV verification
  • Address verification (AVS)
  • Device fingerprinting
  • Transaction velocity checks

10. TAX OBLIGATIONS

Tax Handling:

  • VAT collected where required by law
  • Sellers responsible for income tax
  • Tax invoices provided on request
  • Annual transaction reports available
  • W-9/W-8 forms for US sellers

VAT/GST:

  • EU VAT included in prices
  • UK Company number: 16553071
  • Reverse charge for B2B EU transactions
  • GST compliance for applicable regions

11. LIMITS & RESTRICTIONS

Transaction Limits:

  • Unverified accounts: $500/day
  • Email verified: $2,000/day
  • Phone verified: $5,000/day
  • KYC verified: $50,000/day
  • Single transaction maximum: $10,000

Geographic Restrictions:

  • Service not available in sanctioned countries
  • OFAC compliance required
  • Some payment methods region-specific
  • Local regulations may apply

12. PAYMENT ERRORS

In case of payment errors:

  • Automatic retry for failed transactions
  • Email notification of issues
  • 24/7 payment support available
  • Manual processing available
  • Alternative payment methods suggested

13. COMPLIANCE

Our payment processing complies with:

  • PCI DSS standards
  • EU Payment Services Directive (PSD2)
  • Strong Customer Authentication (SCA)
  • Anti-Money Laundering regulations
  • Know Your Customer (KYC) requirements
  • GDPR data protection

14. UPDATES TO POLICY

We may update this Payment Policy to reflect changes in payment methods, regulations, or processing procedures. Users will be notified of material changes via email and website notice.

15. CONTACT INFORMATION

For payment-related inquiries:

Payment Support: payments@poshskins.com

Billing Issues: billing@poshskins.com

General Support: support@poshskins.com

Phone: +44 20 1234 5678

Live Chat: Available 24/7