Frequently Asked Questions

Simply click the "Sign In" button and authenticate with your Steam account. We use Steam's secure OAuth system, so we never see your Steam password.

You sign in through Steam, so we never see your Steam password, and card payments are handled by our payment processor. Items reach you as a Steam trade offer that you accept.

We specialize in Counter-Strike 2 (CS2) weapon skins, knives, gloves, and all cosmetic items.

Browse our market, add items to your cart, and pay at checkout from your wallet balance, by Visa or Mastercard card, or with both (the wallet covers part and the card the rest). You buy the item from PoshSkins; to fill your order we buy it from a third-party seller, who sends a Steam trade offer to your account, so keep an eye on your Steam notifications. Each item page shows how long that seller usually takes; until the item reaches your Steam inventory, you can cancel at any time for a full refund.

Valve's Steam Trade Protection holds a CS2 item for 7 days after it is traded before it can be traded again. It applies on every trading site and we cannot shorten it. You can use the item in game during the hold.

You can cancel an order at any time until you have accepted the Steam trade offer and the item is in your Steam inventory, even if the seller has already sent the offer. Email support with your order number and you are refunded in full. After that, our Refund Policy applies.

We charge a flat 10% service fee on all items, already included in the displayed price. Nothing is added at checkout, and the fee is itemized before you confirm.

Visa and Mastercard cards, entered directly or through Apple Pay or Google Pay where your device offers them, and your PoshSkins wallet balance. At checkout you can pay by card, from your wallet, or with both. You can top up the wallet the same ways. You pay only in US dollars or euros: card payments at checkout are in US dollars, and top-ups are in euros when EUR is your selected currency and in US dollars otherwise. Other currencies are for display only.

Go to your wallet page and click "Add Funds". Select your amount and payment method. Funds are typically available instantly.

Not yet. Cashing out your wallet balance to a card or bank account is not available, so for now your balance can be spent on items in the market. An unspent top-up can be refunded within 14 days of the top-up under our Refund Policy.

A single top-up can be from €1 to €20,000, or its equivalent in the currency you pick at our reference exchange rate (see Fees, Section 8).

You can find your trade URL in Steam: Inventory > Trade Offers > Who can send me Trade Offers? Copy the URL shown there.

An optional code for each purchase. Sign-in always goes through Steam. To turn Purchase security on, go to Settings → Purchase security (or accept the offer at checkout), add an email address and confirm it with a 6-digit code we send to it. From then on every purchase, from your wallet or by card, waits for a fresh 6-digit code we email you; each code works once and for 10 minutes. Wallet top-ups do not need a code. Turning Purchase security off or changing the email address needs a code too.

We take privacy seriously. Data is encrypted, and we share it only with the processors we need to run the service - never sold to anyone. See our Privacy Policy for the full list.

Go to Settings → Privacy & Data → Delete account. Your account is closed at once: your email address, username, avatar, Steam sign-in link and trade URL are removed. Records of orders, payments and identity checks are kept, no longer linked to you, for the period in our Privacy Policy (Section 6), then deleted. Your wallet balance must be zero first: if you have an unspent top-up, email support@poshskins.com so we can refund it under our Refund Policy. If you cannot sign in, email us with your Steam ID and we close the account within one month. To get a copy of your data first, use Export data in the same section.

First, refresh your Steam inventory. If the issue persists, check your trade history in Steam. Contact support if the trade shows as completed but you haven't received the item.

A failed payment is not charged; if your bank shows a pending amount, it is usually released by the bank, and timing depends on your bank. Contact support with your transaction ID and we will check it.

Clear your browser cache and cookies, then try again. Make sure you're not using a VPN that might block Steam authentication.

Item prices follow the market and are updated regularly. Prices in other currencies are converted at our reference exchange rate, refreshed every hour (see Fees, Section 8). Try refreshing the page. You can also change your display currency in the header.